Security readout for executives and security teams
Plain-English summary
CVE-2026-2511 affects the JS Help Desk WordPress plugin through version 3.0.4. An unauthenticated attacker may be able to read sensitive database information by abusing a ticket-related input. This is serious for sites using the plugin, especially those storing customer support data, but the provided sources do not show active exploitation.
Executive priority
Treat as a near-term remediation priority for any internet-facing WordPress site using this plugin. The main business risk is unauthorized exposure of website database data, potentially including support-ticket or customer information.
Technical view
The flaw is SQL injection in storeTickets() via the multiformid parameter. User input is passed through esc_sql() but not quoted in the SQL statement, making escaping ineffective for non-quote payloads. The CVSS 3.1 score is 7.5, with network access, low complexity, no privileges, no user interaction, and high confidentiality impact.
Likely exposure
Public WordPress sites running JS Help Desk – AI-Powered Support & Ticketing System version 3.0.4 or earlier are the primary exposure. The issue is unauthenticated and network-reachable if the vulnerable ticket workflow is accessible.
Exploitation context
The CVE record and Wordfence describe unauthenticated SQL injection capable of extracting sensitive database information. The source bundle marks KEV as false, and no cited source in the bundle states active exploitation in the wild.
Researcher notes
Key evidence is the CVE description, Wordfence advisory, vulnerable code references, and WordPress.org changeset. The bundle does not provide KEV listing, observed exploitation, or a clearly named fixed release version, so validation should focus on version and code-state confirmation.
Mitigation direction
- Identify all WordPress sites using the JS Help Desk plugin.
- Update the plugin to a version containing the referenced WordPress.org changeset, if available.
- If no update is available, follow vendor guidance or disable the plugin temporarily.
- Review database and application logs for suspicious ticket submissions.
- Restrict unnecessary public access to ticket submission features where operationally feasible.
Validation and detection
- Inventory installed JS Help Desk plugin versions across WordPress environments.
- Confirm whether any installation is version 3.0.4 or earlier.
- Verify the plugin code includes the WordPress.org changeset 3463031 changes.
- Check web logs for unusual unauthenticated requests to ticket submission paths.
- Confirm no unsupported local modifications reintroduce unsafe SQL construction.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CWE-89: Database access and collection lookup
Injection into data stores can inform collection, data access, and exfiltration detection reviews. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupDatabase behavior lookup
The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2026-2511 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- High
- CVSS
- 7.5 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N3.93.6Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
7.5HighVector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Source materials
- CVE List V5 sourceCVE List V5
- https://www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2609f8ef?source=cveCVE reference
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/model.php#L181CVE reference
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/ticket/model.php#L1178CVE reference
- https://plugins.trac.wordpress.org/changeset/3463031/CVE reference
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.