Incident Response & Recovery

Q: When should we call an incident response team?

Call as soon as there is credible evidence of ransomware, business email compromise, suspicious admin activity, data theft, cloud compromise, active malware, or unauthorized access to sensitive systems. Early mobilization preserves evidence and gives leaders better options before containment choices become more disruptive.

Q: Do you support legal, insurer, and regulator workflows?

Yes. We coordinate with counsel, cyber insurers, executives, communications teams, and internal technology owners. The response cadence includes evidence handling, chain-of-custody support, impact summaries, decision logs, and artifacts that can support notification, claim, and post-incident obligations.

Q: What happens after containment is complete?

After containment, we validate eradication, guide restoration, confirm attacker access has been removed, and translate findings into a remediation plan. The closeout includes root cause, impact analysis, recovery validation, control improvements, and a lessons-learned briefing for leadership.

Incident Response & Recovery

Our incident response team coordinates forensic collection, containment, eradication, recovery, and post-incident hardening. We operate on retainer and on-demand models with guaranteed response times for critical incidents.

Command view Operating model Timeline Deliverables FAQ

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Command view

What this service changes operationally

Glexia treats incident response as a business recovery mission, not just forensic analysis. We stabilize the environment, preserve evidence, coordinate legal and executive stakeholders, remove attacker access, and guide restoration so the organization comes back with fewer residual paths for reinfection.

<2h Critical engagement target

Emergency cases move through a defined intake, severity, and mobilization path with named technical and executive leads.

5 Response workstreams

Forensics, containment, eradication, recovery, and communications are coordinated as one operating cadence.

30d Hardening window

Post-incident work converts findings into control fixes, evidence packs, and board-ready lessons learned.

Operating model

How Glexia runs the service

The engagement is organized into clear delivery lanes so leaders can see what is being assessed, what is changing, and how progress is measured.

Crisis command and scoping

We establish a single incident operating rhythm that clarifies decision rights, evidence handling, executive reporting, insurer coordination, and legal privilege from the first call.

Severity model, incident bridge, and stakeholder escalation tree
Evidence preservation and chain-of-custody guidance
Business-impact framing for leadership, legal, and communications teams

Investigation and containment

Responders collect forensic evidence, reconstruct attacker activity, identify persistence, and coordinate containment actions that reduce risk without causing avoidable business disruption.

Endpoint, identity, cloud, SaaS, email, and network evidence collection
Timeline reconstruction and attacker objective assessment
Containment plan aligned to business-critical services and recovery order

Recovery and resilience

We validate that attacker access is removed before restoration, then convert the incident into a prioritized hardening plan that closes root causes and improves future response speed.

Credential, token, persistence, and configuration eradication checks
Recovery validation before restoring production services
Executive lessons learned and remediation accountability register

Delivery path

From kickoff to measurable outcomes

01 Hour 0-2

Mobilize the response cell

Confirm severity, establish the incident bridge, identify business-critical systems, and preserve volatile evidence.

02 Hour 2-24

Find the blast radius

Collect endpoint, identity, network, cloud, and SaaS evidence to determine entry path, scope, and active attacker access.

03 Day 1-5

Contain and eradicate

Execute coordinated containment, remove persistence, rotate credentials, validate clean paths, and guide service restoration.

04 Day 5-30

Harden and report

Deliver findings, regulatory and executive artifacts, prioritized remediation, and a retest plan for root-cause fixes.

Deliverables

Artifacts your team can operate from

Incident command planForensic evidence registerAttack timeline and root-cause reportContainment decision logRecovery validation checklistExecutive lessons-learned briefing

Common integrations

EDR and XDR platformsMicrosoft 365 and Google WorkspaceOkta and Entra IDAWS, Azure, and GCP logsFirewall and VPN telemetrySIEM and SOAR workspacesBackup and recovery platformsLegal and insurer workflows

Best fit

Organizations experiencing ransomware, business email compromise, cloud compromise, or suspected data theft
Legal, executive, and technical teams that need one coordinated response cadence
Retainer clients who want emergency response plus proactive readiness and tabletop validation

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