Security readout for executives and security teams
Plain-English summary
This CVE affects the WordPress Support Ticket Management System plugin and is rated critical. The source bundle describes unauthenticated privilege escalation in versions up to 1.9, meaning an attacker may gain higher access without logging in. Organizations using this plugin on public WordPress sites should treat it as urgent.
Executive priority
Prioritize within the current emergency vulnerability workflow for any public WordPress site using this plugin. The unauthenticated critical rating creates high business risk, but response should be scoped to confirmed installations because the sources identify only this specific plugin.
Technical view
The record describes CWE-266 privilege management failure in Theme passion Support Ticket Management System <= 1.9. CVSS 3.1 is 9.8: network exploitable, low complexity, no privileges, no user interaction, with high confidentiality, integrity, and availability impact. The affected metadata is sparse and lists no CPEs.
Likely exposure
Likely exposure is internet-facing WordPress sites running the Support Ticket Management System plugin, package name support_ticket, at version 1.9 or earlier. Sites not using this plugin are not indicated as affected by the provided sources.
Exploitation context
The source bundle does not state active exploitation, and KEV is false. The CVSS vector indicates a remotely reachable, unauthenticated condition with potentially full impact, but no exploit details or real-world attack reporting are provided.
Researcher notes
Evidence is limited to the CVE and Patchstack reference in the bundle. The title and description identify <= 1.9, while the structured affected entry lists versions as n/a and no CPEs. Do not infer broader WordPress or ticketing-system exposure.
Mitigation direction
- Inventory WordPress sites for the Support Ticket Management System plugin.
- Check Patchstack and vendor guidance for a fixed version or official mitigation.
- Update the plugin if an official patched release is available.
- If no fix is available, consider disabling or removing the plugin after risk review.
- Review administrator accounts and roles for unauthorized privilege changes.
Validation and detection
- Confirm whether each WordPress site has the support_ticket plugin installed.
- Record installed plugin versions and flag version 1.9 or earlier.
- Check WordPress user roles for unexpected administrator-level accounts.
- Review recent authentication, account creation, and role-change logs.
- Document sites where vendor fix availability could not be confirmed.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CWE-266: Exact CWE lookup
Use the exact CWE identifier as the starting point before reviewing related ATT&CK behavior. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupPrivilege behavior lookup
The CVE wording references privilege impact, so privilege escalation and authorization behavior review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2025-69179 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Critical
- CVSS
- 9.8 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
SSVC decision data
CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H3.95.9PatchstackVulnerability scoring details
Base CVSS 3.1 score
9.8CriticalVector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Vulnerability timeline
Timeline events are normalized from CVE metadata, CNA source timelines, ADP timelines, and KEV metadata when present.
- CVE reservedCVE Program
The CVE ID was reserved by the assigning CNA.
- CVE publishedCVE Program
The CVE record was published.
- CVE updatedCVE Program
The CVE record metadata indicates this as the latest update time.
ADP provider summaries
Source materials
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Incorrect Privilege Assignment
Incorrect Privilege Assignment represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.