Security readout for executives and security teams
Plain-English summary
CVE-2023-38060 is an authenticated input-validation flaw in OTRS ticket attachment handling. A logged-in attacker could manipulate an attachment ContentType value during ticket creation or update to cause host header injection. Business risk is moderate because exploitation requires authentication, but exposed support systems may handle sensitive customer and operational data.
Executive priority
Treat as a scheduled security update with priority for internet-facing or integration-heavy OTRS deployments. Escalate if weak credentials, broad API access, or sensitive ticket data increase business impact.
Technical view
The flaw affects OTRS Generic Interface TicketCreate and TicketUpdate operations. Improper validation of the attachment ContentType parameter can allow host header injection into the attachment ContentType header. Affected versions are OTRS 7.0.x before 7.0.45, OTRS 8.0.x before 8.0.35, and ((OTRS)) Community Edition 6.0.1 through 6.0.34.
Likely exposure
Organizations running affected OTRS or ((OTRS)) Community Edition instances are exposed, especially where Generic Interface ticket APIs are enabled for authenticated users or integrations.
Exploitation context
The CVE record rates this network-exploitable with low complexity and low privileges required. The bundle shows no CISA KEV listing and provides no evidence of active exploitation.
Researcher notes
Evidence identifies the vulnerable parameter and operations, but not detailed impact mechanics beyond host header injection. Validation should focus on version exposure, API reachability, authenticated role coverage, and suspicious ContentType handling without developing weaponized test cases.
Mitigation direction
- Upgrade OTRS 7.0.x to 7.0.45 or later.
- Upgrade OTRS 8.0.x to 8.0.35 or later.
- Apply relevant Debian LTS package updates if using Debian packages.
- Restrict Generic Interface access to trusted authenticated integrations.
- Review vendor guidance before applying compensating controls.
Validation and detection
- Inventory all OTRS and ((OTRS)) Community Edition versions.
- Confirm whether Generic Interface TicketCreate or TicketUpdate is enabled.
- Check authentication paths for users and integrations with ticket API access.
- Review logs for unusual attachment ContentType values.
- Verify patched application or package versions after remediation.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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Open ATT&CK lookupCVE-2023-38060 mapping review
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Open ATT&CK lookup- Severity
- Medium
- CVSS
- 6.3 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L2.83.4Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
6.3MediumVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
Source materials
- CVE List V5 sourceCVE List V5
- https://otrs.com/release-notes/otrs-security-advisory-2023-04/CVE reference
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.htmlCVE reference
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Improper Input Validation
Improper Input Validation represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.