Security readout for executives and security teams
Plain-English summary
CVE-2023-25997 affects the WordPress Sola Support Ticket plugin through version 3.17. A logged-in user could delete content they should not be authorized to delete. The main business risk is integrity loss: support records or related site content may be removed without proper permission checks.
Executive priority
Treat as a medium-priority integrity issue. Prioritize internet-facing WordPress sites with many authenticated users, customer portals, or support workflows where deleted ticket data could disrupt operations or compliance evidence.
Technical view
The issue is a missing authorization flaw, CWE-862, in SolaPlugins Sola Support Ticket through 3.17. CVSS 3.1 is 6.5: network reachable, low complexity, low privileges required, no user interaction, unchanged scope, high integrity impact, no confidentiality or availability impact stated.
Likely exposure
Exposure is limited to WordPress sites running Sola Support Ticket version 3.17 or earlier, especially where untrusted or low-privileged users can authenticate.
Exploitation context
The source bundle does not show CISA KEV listing or other cited evidence of active exploitation. The CVSS vector indicates authenticated network exploitation with low attack complexity, but no exploit details are provided.
Researcher notes
The record identifies missing authorization and arbitrary content deletion, but the provided sources do not include endpoint details, exploit proof, or a named fixed release. Avoid assuming unauthenticated impact; CVSS explicitly requires low privileges.
Mitigation direction
- Inventory WordPress sites for Sola Support Ticket installations.
- Identify any instances running version 3.17 or earlier.
- Check vendor, WordPress plugin, or Patchstack guidance for a fixed version.
- If remediation is unclear, consider disabling the plugin where business impact allows.
- Review backups and recovery procedures for affected support content.
Validation and detection
- Confirm plugin name, slug, and installed version on each WordPress site.
- Review user roles that can authenticate to affected sites.
- Check logs for unexpected deletion activity involving support ticket content.
- Verify deletion actions require appropriate authorization after remediation.
- Document affected assets, remediation status, and residual business risk.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CWE-862: Authorization and privilege behavior lookup
Authorization weaknesses can support privilege escalation and valid-account review, depending on exploit path. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupCVE-2023-25997 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Medium
- CVSS
- 6.5 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N2.83.6Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
6.5MediumVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
Source materials
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Missing Authorization
Missing Authorization represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.