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CVE Record

CVE-2021-29831: IBM Jazz for Service Management 1.1.3.10 and IBM Tivoli Netcool/OMNIbus_GUI is vulnerable to an XML Externa...

IBM Jazz for Service Management 1.1.3.10 and IBM Tivoli Netcool/OMNIbus_GUI is vulnerable to an XML External Entity Injection (XXE) attack when processing XML data. A remote attacker could exploit this vulnerability to expose sensitive information or consume memory resources. IBM X-Force ID: 204775.

HighCVSS 7.1Not KEV-listedUpdated
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Glexia's TakeAutomated analysishigh

Security readout for executives and security teams

Plain-English summary

This IBM issue is an XML External Entity flaw in Jazz for Service Management 1.1.3.10 and Tivoli Netcool/OMNIbus_GUI XML processing. A remote, low-privileged attacker could use it to expose sensitive information or consume memory resources. The business concern is data exposure and service degradation in monitoring or service-management environments.

Executive priority

Treat this as a high-priority remediation item for environments using the affected IBM management stack, especially if reachable by many internal users or exposed beyond administrative networks.

Technical view

CVE-2021-29831 is an XXE vulnerability with CVSS 3.0 score 7.1. The vector indicates network access, low complexity, low privileges, no user interaction, high confidentiality impact, and low availability impact. IBM identifies it as X-Force ID 204775. The source bundle does not list affected versions beyond Jazz for Service Management 1.1.3.10.

Likely exposure

Exposure is most likely where IBM Jazz for Service Management 1.1.3.10 or Tivoli Netcool/OMNIbus_GUI is deployed and accepts XML input from authenticated, low-privileged users over the network.

Exploitation context

The provided sources do not show CISA KEV listing or confirmed active exploitation. The CVSS vector indicates exploitation does not require user interaction and is low complexity once a low-privileged account can reach the affected XML processing path.

Researcher notes

Evidence is limited to IBM and CVE records. The vulnerability class is XXE, with confidentiality as the main impact and possible memory resource consumption. Do not assume broader IBM product exposure beyond the cited Jazz for Service Management and Tivoli Netcool/OMNIbus_GUI references.

Mitigation direction

  • Review IBM advisory node 6490905 for official remediation guidance.
  • Patch or upgrade affected IBM deployments according to IBM instructions.
  • Restrict management interfaces to trusted networks and authorized users.
  • Review XML processing exposure in affected service-management components.
  • Monitor for unusual memory consumption or suspicious information-access patterns.

Validation and detection

  • Inventory IBM Jazz for Service Management and Netcool/OMNIbus_GUI deployments.
  • Confirm whether Jazz for Service Management version 1.1.3.10 is present.
  • Check whether IBM’s advisory remediation has been applied.
  • Verify access controls limit network reachability to trusted users.
  • Review logs for abnormal XML processing errors or resource exhaustion.
Prepared
Confidence
high
Sources
4

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

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CVE-2021-29831 mapping review

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Vulnerability profileCVE Program record
Severity
High
CVSS
7.1 (3.0)
Known Exploited
No
Published

Vector: CVSS:3.0/AV:N/A:L/C:H/UI:N/PR:L/S:U/I:N/AC:L/RL:O/E:U/RC:C

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

1CVSS vectors
0Timeline events
0ADP providers
3Source links

CVSS vector scores

1 official score

We collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.

ScoreVersionSeverityVectorExploitImpactSource
7.1CVSS 3.0HighCVSS:3.0/AV:N/A:L/C:H/UI:N/PR:L/S:U/I:N/AC:L/RL:O/E:U/RC:C2.84.2Primary CVE score

Vulnerability scoring details

Base CVSS 3.0 score

7.1High
CVSS 3.0 vector shape for CVE-2021-29831Attack VectorAttack ComplexityPrivileges RequiredUser InteractionScopeConfidentiality ImpactIntegrity ImpactAvailability Impact

Vector: CVSS:3.0/AV:N/A:L/C:H/UI:N/PR:L/S:U/I:N/AC:L/RL:O/E:U/RC:C

Attack Vector
NetworkAdjacentLocalPhysical
Attack Complexity
LowHigh
Privileges Required
NoneLowHigh
User Interaction
NoneRequired
Scope
ChangedUnchanged
Confidentiality Impact
HighLowNone
Integrity Impact
HighLowNone
Availability Impact
HighLowNone

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
IBMJazz for Service Management1.1.3.10Listed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.