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CVE Record

CVE-2021-29817: IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 is vulnerable to cross-site script...

IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 is vulnerable to cross-site scripting. This vulnerability allows users to embed arbitrary JavaScript code in the Web UI thus altering the intended functionality potentially leading to credentials disclosure within a trusted session. IBM X-Force ID: 204343.

MediumCVSS 5.4Not KEV-listedUpdated
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Glexia's TakeAutomated analysismoderate

Security readout for executives and security teams

Plain-English summary

This is a medium-severity cross-site scripting issue in IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0. An authenticated user could place JavaScript into the web UI, causing actions inside another trusted session and potentially exposing credentials or changing displayed behavior.

Executive priority

Prioritize remediation in normal patch cycles, faster if the web UI is broadly reachable or used by many operators. The issue can affect credential confidentiality within trusted sessions, but the provided evidence does not show active exploitation or critical system impact.

Technical view

The CVSS 3.0 vector is 5.4 with network attack vector, low complexity, low privileges, required user interaction, changed scope, and low confidentiality and integrity impact. IBM identifies it as X-Force ID 204343. The bundle does not provide a CWE or exact fixed version details.

Likely exposure

Exposure is likely limited to organizations running IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 or the related Jazz for Service Management web UI. Risk increases when the UI is reachable by many internal users or exposed beyond tightly managed administration networks.

Exploitation context

The CVSS data indicates exploitation is feasible after low-privileged access and user interaction. The source bundle marks KEV as false and provides no cited evidence of active exploitation. Do not treat this as known exploited based on the provided sources alone.

Researcher notes

Key constraints are authenticated access and required user interaction. The affected product/version evidence is narrow in the bundle. Validate exact installed IBM components before scoping. Avoid assuming other Netcool, Jazz, or WebSphere products are affected without vendor evidence.

Mitigation direction

  • Review IBM advisory 6490747 and X-Force 204343 for the official remediation.
  • Upgrade or patch affected IBM components according to IBM guidance.
  • Restrict web UI access to trusted administration networks and users.
  • Review role assignments for unnecessary low-privileged UI access.
  • Monitor IBM support channels for any revised remediation details.

Validation and detection

  • Inventory IBM Tivoli Netcool/OMNIbus_GUI and Jazz for Service Management deployments.
  • Confirm whether any deployment is version 8.1.0.
  • Verify the installed level matches IBM’s fixed or remediated guidance.
  • Check whether the web UI is reachable from untrusted networks.
  • Run safe authenticated XSS regression checks in a test environment.
Prepared
Confidence
medium
Sources
4

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

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CVE-2021-29817 mapping review

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Vulnerability profileCVE Program record
Severity
Medium
CVSS
5.4 (3.0)
Known Exploited
No
Published

Vector: CVSS:3.0/UI:R/A:N/S:C/C:L/PR:L/AC:L/AV:N/I:L/RC:C/RL:O/E:H

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

1CVSS vectors
0Timeline events
0ADP providers
3Source links

CVSS vector scores

1 official score

We collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.

ScoreVersionSeverityVectorExploitImpactSource
5.4CVSS 3.0MediumCVSS:3.0/UI:R/A:N/S:C/C:L/PR:L/AC:L/AV:N/I:L/RC:C/RL:O/E:H2.32.7Primary CVE score

Vulnerability scoring details

Base CVSS 3.0 score

5.4Medium
CVSS 3.0 vector shape for CVE-2021-29817Attack VectorAttack ComplexityPrivileges RequiredUser InteractionScopeConfidentiality ImpactIntegrity ImpactAvailability Impact

Vector: CVSS:3.0/UI:R/A:N/S:C/C:L/PR:L/AC:L/AV:N/I:L/RC:C/RL:O/E:H

Attack Vector
NetworkAdjacentLocalPhysical
Attack Complexity
LowHigh
Privileges Required
NoneLowHigh
User Interaction
NoneRequired
Scope
ChangedUnchanged
Confidentiality Impact
HighLowNone
Integrity Impact
HighLowNone
Availability Impact
HighLowNone

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
IBMTivoli Netcool/OMNIbus8.1.0Listed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.