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CVE Record

CVE-2021-29811: IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 stores user credentials in plain c...

IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 stores user credentials in plain clear text which can be read by an authenticated admin user. IBM X-Force ID: 204329.

MediumCVSS 4.9Not KEV-listedUpdated
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Glexia's TakeAutomated analysismoderate

Security readout for executives and security teams

Plain-English summary

This CVE means certain IBM management software may store user credentials in clear text. An authenticated administrator could read those credentials, creating a risk of credential reuse or deeper compromise. The issue is rated medium because exploitation requires high privileges, but exposed credentials can still create significant operational impact.

Executive priority

Treat as a moderate-priority remediation item for IBM monitoring and service-management environments. It is not described as remotely exploitable by unauthenticated attackers, but clear-text credentials can amplify damage if an administrator account is misused or compromised.

Technical view

IBM Jazz for Service Management and IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 are reported to store credentials in clear text readable by an authenticated admin user. CVSS 3.0 score is 4.9 with network attack vector, low complexity, high privileges required, no user interaction, and high confidentiality impact.

Likely exposure

Likely exposure is limited to environments running the affected IBM products, especially Tivoli Netcool/OMNIbus_GUI 8.1.0. Systems with many administrators, shared admin accounts, or weak admin access controls face higher practical risk. The provided sources do not identify other affected versions.

Exploitation context

The source bundle does not show CISA KEV listing or cited evidence of active exploitation. The described issue requires an authenticated admin user, so it is most relevant to insider risk, compromised administrator accounts, or post-compromise credential harvesting.

Researcher notes

Evidence is narrow: the bundle provides IBM confirmation, X-Force ID 204329, CVSS details, and affected product/version information. No CWE, exploit activity, or detailed patch version is provided here. Avoid expanding scope beyond the named IBM products without vendor confirmation.

Mitigation direction

  • Review IBM advisory and X-Force entry for official remediation guidance.
  • Identify and prioritize affected IBM Tivoli Netcool/OMNIbus_GUI 8.1.0 deployments.
  • Restrict administrator access to trusted, monitored accounts only.
  • Rotate credentials that may have been stored or exposed in clear text.
  • Monitor privileged access to configuration and credential storage locations.

Validation and detection

  • Confirm whether IBM Jazz for Service Management or Netcool/OMNIbus_GUI 8.1.0 is deployed.
  • Check installed versions against the IBM advisory and CVE record.
  • Review administrator account inventory and recent privileged access logs.
  • Assess whether exposed credentials were reused across other systems.
  • Document remediation status and remaining exceptions for vulnerability management.
Prepared
Confidence
high
Sources
4

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

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CVE-2021-29811 mapping review

Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.

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Vulnerability profileCVE Program record
Severity
Medium
CVSS
4.9 (3.0)
Known Exploited
No
Published

Vector: CVSS:3.0/S:U/UI:N/A:N/AC:L/AV:N/I:N/C:H/PR:H/RC:U/RL:O/E:U

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

1CVSS vectors
0Timeline events
0ADP providers
3Source links

CVSS vector scores

1 official score

We collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.

ScoreVersionSeverityVectorExploitImpactSource
4.9CVSS 3.0MediumCVSS:3.0/S:U/UI:N/A:N/AC:L/AV:N/I:N/C:H/PR:H/RC:U/RL:O/E:U1.23.6Primary CVE score

Vulnerability scoring details

Base CVSS 3.0 score

4.9Medium
CVSS 3.0 vector shape for CVE-2021-29811Attack VectorAttack ComplexityPrivileges RequiredUser InteractionScopeConfidentiality ImpactIntegrity ImpactAvailability Impact

Vector: CVSS:3.0/S:U/UI:N/A:N/AC:L/AV:N/I:N/C:H/PR:H/RC:U/RL:O/E:U

Attack Vector
NetworkAdjacentLocalPhysical
Attack Complexity
LowHigh
Privileges Required
NoneLowHigh
User Interaction
NoneRequired
Scope
ChangedUnchanged
Confidentiality Impact
HighLowNone
Integrity Impact
HighLowNone
Availability Impact
HighLowNone

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
IBMTivoli Netcool/OMNIbus8.1.0Listed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.