Security readout for executives and security teams
Plain-English summary
This CVE describes a cross-site scripting issue in Genesys Workforce Management 8.5.214.20. During record deletion, the Time-off parameter may allow script content to run in a user’s browser. The public record does not provide a CVSS score, confirmed patch, or evidence of exploitation.
Executive priority
Treat this as a targeted application risk requiring confirmation, not an emergency based on current evidence. Prioritize if Genesys Workforce Management 8.5.214.20 is in use by privileged workforce or contact-center administrators.
Technical view
CVE-2021-26787 is an XSS vulnerability tied to the Time-off parameter in Genesys Workforce Management 8.5.214.20 during record deletion. The source bundle does not identify CWE metadata, affected version ranges beyond 8.5.214.20, exploit maturity, or vendor remediation details.
Likely exposure
Likely exposure is limited to organizations running Genesys Workforce Management 8.5.214.20, especially users with access to time-off record deletion workflows. No source in the bundle confirms other affected versions or products.
Exploitation context
The CVE is not listed as KEV in the provided bundle, and no cited source confirms active exploitation. As an XSS issue, business impact depends on who can reach the vulnerable workflow and what privileges their browser session carries.
Researcher notes
Public evidence is sparse. The record identifies product, version, workflow, and parameter, but lacks CVSS, CWE, patch status, and authoritative vendor advisory details. Avoid assuming broader affected ranges without vendor confirmation.
Mitigation direction
- Check Genesys support or advisories for version-specific remediation guidance.
- Prioritize upgrade planning if Genesys confirms a fixed Workforce Management release.
- Restrict access to time-off deletion workflows to required roles only.
- Monitor application logs for unusual input in time-off related fields.
- Review session and browser security controls for affected Workforce Management users.
Validation and detection
- Inventory Genesys Workforce Management deployments and confirm exact version numbers.
- Identify whether version 8.5.214.20 is present in production or test environments.
- Confirm whether users can access time-off record deletion workflows.
- Review vendor case notes or support responses for remediation status.
- Check security telemetry for suspicious activity around time-off deletion actions.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CVE-2021-26787 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
Vulnerability timeline
Timeline events are normalized from CVE metadata, CNA source timelines, ADP timelines, and KEV metadata when present.
- CVE reservedCVE Program
The CVE ID was reserved by the assigning CNA.
- CVE publishedCVE Program
The CVE record was published.
- CVE updatedCVE Program
The CVE record metadata indicates this as the latest update time.
ADP provider summaries
Source materials
- CVE List V5 sourceCVE List V5
- https://medium.com/@reliable_lait_mouse_975/cross-site-scripting-vulnerability-within-genesys-workforce-management-version-8-5-214-20-a68500cf5e18CVE reference, mitre
- https://medium.com/%40reliable_lait_mouse_975/cross-site-scripting-vulnerability-within-genesys-workforce-management-version-8-5-214-20-a68500cf5e18CVE reference, CVE · x_refsource_MISC, x_transferred
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.