Security readout for executives and security teams
Plain-English summary
CVE-2020-36931 is a stored cross-site scripting issue in Click2Magic 1.1.5. A malicious user could place script content in a chat name that later runs when an administrator processes requests. Business risk is administrator account compromise or data exposure through the chat administration workflow.
Executive priority
Treat as a medium-priority issue unless Click2Magic is internet-facing or heavily used by support staff. Prioritize validation and vendor patch checks because administrator session exposure could lead to broader account compromise.
Technical view
The vulnerability is CWE-79 stored XSS in the chat name input. The CVSS 3.1 score is 6.4 with network access, low complexity, low privileges, changed scope, and limited confidentiality and integrity impact. Sources describe possible administrator cookie capture when an admin views or processes malicious chat requests.
Likely exposure
Organizations using Click2Magic 1.1.5, especially internet-facing live chat or support deployments where untrusted users can submit chat names, are the most likely exposed. The source bundle does not confirm other affected versions.
Exploitation context
ExploitDB and VulnCheck references indicate public exploit information exists. CISA KEV status is false in the provided data, and no cited source confirms active exploitation in the wild.
Researcher notes
The provided affected-version metadata is inconsistent: the description names Click2Magic 1.1.5, while the affected version entry shows "0." Rely on vendor confirmation for exact version scope. Do not assume active exploitation from public exploit availability alone.
Mitigation direction
- Check Click2Magic vendor guidance for an updated or fixed release.
- If available, upgrade Click2Magic following vendor instructions.
- Limit administrator access to the Click2Magic console to trusted networks.
- Review chat workflows that display user-controlled names to administrators.
- Use compensating controls to block script content where feasible.
Validation and detection
- Inventory Click2Magic deployments and confirm whether version 1.1.5 is present.
- Review whether untrusted users can set chat names.
- Check admin pages for unsafe rendering of stored chat names.
- Review logs or records for suspicious script-like chat names.
- Confirm vendor patch status before closing remediation.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CWE-79: User-session and phishing behavior lookup
Client-side and session-facing weaknesses should be reviewed alongside initial-access and user-execution behaviors. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupCVE-2020-36931 mapping review
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Open ATT&CK lookup- Severity
- Medium
- CVSS
- 6.4 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N3.12.7Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
6.4MediumVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
Source materials
- CVE List V5 sourceCVE List V5
- ExploitDB-49347CVE reference · exploit
- Vendor HomepageCVE reference · product
- Official Product WebsiteCVE reference · product
- VulnCheck Advisory: Click2Magic 1.1.5 - Stored Cross-Site ScriptingCVE reference · third-party-advisory
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.