Security readout for executives and security teams
CVE-2020-1771 is a cross-site scripting issue in OTRS helpdesk software. A lower-privileged attacker can prepare content that, if opened by an agent, runs JavaScript in that agent’s browser. The direct impact is limited to confidentiality and integrity, but helpdesk agents often handle sensitive customer data, making remediation worthwhile. Organizations are exposed if they still run affected OTRS 6.0.x or 7.0.x versions, including distribution packages not updated by vendor or OS security advisories. Internet-facing or broadly accessible helpdesk portals increase the chance of a malicious article reaching an agent. Treat as a scheduled remediation item, not an emergency, unless the affected helpdesk is internet-facing or stores sensitive customer data. The business risk is unauthorized script execution in agent sessions, with potential exposure of ticket or customer information. Mitigation focus: Upgrade OTRS according to the OTRS security advisory.; Apply relevant openSUSE or Debian security updates where OTRS is distro-managed.; Inventory all OTRS instances and confirm versions are beyond affected releases..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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CWE-79: User-session and phishing behavior lookup
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Open ATT&CK lookupCVE-2020-1771 mapping review
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Open ATT&CK lookup- Severity
- Medium
- CVSS
- 4.6 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
CNA and ADP enrichment extracted from CVE v5
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CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N2.12.5Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
4.6MediumVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
Source materials
- CVE List V5 sourceCVE List V5
- https://otrs.com/release-notes/otrs-security-advisory-2020-08/CVE reference
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updateCVE reference · mailing-list
Products and packages named in the record
CWE details
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