Security readout for executives and security teams
CVE-2020-1770 is a low-severity information disclosure issue in OTRS support bundle generation. A support bundle can contain sensitive information that an organization may not want shared. The business risk is mainly accidental exposure during troubleshooting, vendor support, or internal handoff, not system takeover. Exposure is most likely in legacy OTRS deployments where administrators generate, store, email, upload, or attach support bundles. Systems not running affected OTRS versions, or environments where support bundles were never generated or shared, are less likely to be exposed. Treat this as a hygiene and confidentiality issue for helpdesk platforms. Prioritize remediation if OTRS stores customer, ticket, infrastructure, or authentication-related data, or if support bundles are routinely shared with external parties. Mitigation focus: Upgrade OTRS beyond the affected versions using vendor or distribution guidance.; Apply Debian or openSUSE security updates where OTRS is package-managed.; Restrict who can generate, access, download, or share support bundles..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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CWE-201: Information exposure and cloud metadata lookup
Information exposure and SSRF weaknesses can make discovery, cloud metadata, and credential material review relevant. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupCVE-2020-1770 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Low
- CVSS
- 2.4 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
CNA and ADP enrichment extracted from CVE v5
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CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N0.91.4Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
2.4LowVector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
Source materials
- CVE List V5 sourceCVE List V5
- https://otrs.com/release-notes/otrs-security-advisory-2020-07/CVE reference
- [debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security updateCVE reference · mailing-list
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updateCVE reference · mailing-list
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Insertion of Sensitive Information Into Sent Data
Insertion of Sensitive Information Into Sent Data represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.