Security readout for executives and security teams
CVE-2020-1769 is a low-severity credential handling issue in OTRS login pages. Affected agent and customer login forms allow browser autocomplete for usernames and passwords, which can expose saved credentials on shared, unmanaged, or compromised endpoints. It is not a server takeover or data integrity issue. Exposure is most relevant for organizations running affected OTRS agent or customer portals, especially where users access them from shared workstations, kiosks, unmanaged browsers, or devices with weak local access controls. Treat this as routine hygiene unless OTRS is used from shared or unmanaged endpoints. Prioritize during regular patch cycles, but escalate if helpdesk credentials are commonly entered on public, kiosk, or contractor-managed systems. Mitigation focus: Upgrade OTRS beyond the affected versions using OTRS or distribution vendor guidance.; Apply relevant openSUSE or Debian OTRS package security updates where applicable.; Review browser password-saving policy for helpdesk systems on shared or unmanaged devices..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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CWE-16: Exact CWE lookup
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Open ATT&CK lookupCredential and access behavior lookup
The CVE wording references authentication or credential exposure, so valid-account and credential-access review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2020-1769 mapping review
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Open ATT&CK lookup- Severity
- Low
- CVSS
- 3.5 (3.1)
- Known Exploited
- No
- Published
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
CNA and ADP enrichment extracted from CVE v5
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CVSS vector scores
1 official scoreWe collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N2.11.4Primary CVE scoreVulnerability scoring details
Base CVSS 3.1 score
3.5LowVector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Source materials
- CVE List V5 sourceCVE List V5
- https://otrs.com/release-notes/otrs-security-advisory-2020-06/CVE reference
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updateCVE reference · mailing-list
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Configuration
Configuration represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.