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CVE Record

CVE-2020-14731: Vulnerability in the Oracle Retail Customer Management and Segmentation Foundation product of Oracle Retail...

Vulnerability in the Oracle Retail Customer Management and Segmentation Foundation product of Oracle Retail Applications (component: Segment). Supported versions that are affected are 18.0 and 19.0. Difficult to exploit vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Retail Customer Management and Segmentation Foundation. Successful attacks of this vulnerability can result in unauthorized read access to a subset of Oracle Retail Customer Management and Segmentation Foundation accessible data. CVSS 3.1 Base Score 3.1 (Confidentiality impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:L/I:N/A:N).

LowCVSS 3.1Not KEV-listedUpdated
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Glexia's TakeAutomated analysislow

Security readout for executives and security teams

Plain-English summary

This is a low-severity data exposure issue in Oracle Retail Customer Management and Segmentation Foundation. An already low-privileged user who can reach the product over HTTP may be able to read a limited subset of application data. The sources do not indicate integrity impact, availability impact, or active exploitation.

Executive priority

Treat as a routine but real confidentiality issue. Prioritize remediation if the affected Oracle Retail application stores sensitive customer or segmentation data, especially where many low-privileged users have HTTP access.

Technical view

CVE-2020-14731 affects Oracle Retail Customer Management and Segmentation Foundation versions 18.0 and 19.0, component Segment. CVSS 3.1 is 3.1: network attack vector, high attack complexity, low privileges required, no user interaction, unchanged scope, and low confidentiality impact only.

Likely exposure

Exposure is likely limited to organizations running Oracle Retail Customer Management and Segmentation Foundation 18.0 or 19.0 where HTTP access is available to low-privileged authenticated users.

Exploitation context

The CVE is not listed as KEV in the provided bundle, and no cited source states active exploitation. The vulnerability is described as difficult to exploit and requires low privileges plus network access via HTTP.

Researcher notes

The available sources provide affected versions, component, CVSS vector, and confidentiality-only impact, but do not provide a CWE, root-cause detail, proof of concept, or specific fixed build information. Avoid assuming broader Oracle Retail product impact.

Mitigation direction

  • Identify whether versions 18.0 or 19.0 are deployed.
  • Review Oracle’s October 2020 Critical Patch Update guidance for this product.
  • Apply Oracle-recommended updates or mitigations where applicable.
  • Limit HTTP access to trusted users and network locations.
  • Review least-privilege access for affected retail application users.

Validation and detection

  • Confirm installed Oracle Retail Customer Management and Segmentation Foundation version.
  • Check whether the Segment component is present and reachable over HTTP.
  • Verify Oracle CPU October 2020 remediation status in patch records.
  • Review access logs for unusual low-privileged data access patterns.
  • Confirm exposed routes require appropriate authentication and authorization.
Prepared
Confidence
high
Sources
3

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

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CVE-2020-14731 mapping review

Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.

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Vulnerability profileCVE Program record
Severity
Low
CVSS
3.1 (3.1)
Known Exploited
No
Published

Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:L/I:N/A:N

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

1CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS vector scores

1 official score

We collect every scored CVSS vector available in the official CNA and ADP containers. When more than one version is present, the table keeps the source vectors side by side instead of collapsing them into the highest score.

ScoreVersionSeverityVectorExploitImpactSource
3.1CVSS 3.1LowCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:L/I:N/A:N1.61.4Primary CVE score

Vulnerability scoring details

Base CVSS 3.1 score

3.1Low
CVSS 3.1 vector shape for CVE-2020-14731Attack VectorAttack ComplexityPrivileges RequiredUser InteractionScopeConfidentiality ImpactIntegrity ImpactAvailability Impact

Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:L/I:N/A:N

Attack Vector
NetworkAdjacentLocalPhysical
Attack Complexity
LowHigh
Privileges Required
NoneLowHigh
User Interaction
NoneRequired
Scope
ChangedUnchanged
Confidentiality Impact
HighLowNone
Integrity Impact
HighLowNone
Availability Impact
HighLowNone

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
Oracle CorporationRetail Customer Management and Segmentation Foundation18.0, 19.0Listed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.