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CVE Record

CVE-2019-20002: Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a...

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

UnknownCVSS not scoredNot KEV-listedUpdated
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Glexia's TakeAutomated analysismoderate

Security readout for executives and security teams

Plain-English summary

CVE-2019-20002 is a formula injection issue in SolarWinds WebHelpDesk 12.7.1 exports. A low-privileged user could place unsafe content in a ticket subject that is later included in a TSV export opened by an administrator. The public bundle does not provide CVSS, vendor fix, or active exploitation evidence.

Executive priority

Prioritize review if WebHelpDesk 12.7.1 is in use and administrators routinely open exported ticket data in spreadsheets. The issue is not KEV-listed and lacks severity scoring, but it crosses a trust boundary from low-privileged users to administrative export workflows.

Technical view

The issue affects the WebHelpDesk 12.7.1 export path described as TicketActions/view?tab=group TSV export. User-controlled Subject data from a help request form is mishandled, creating spreadsheet formula injection risk when an admin exports and opens the data. No CWE, CVSS vector, patch details, or tested exploitation status are provided.

Likely exposure

Exposure is most likely where SolarWinds WebHelpDesk 12.7.1 is used and administrators export ticket group data to TSV files that are opened in spreadsheet tools. The bundle does not prove exposure for other WebHelpDesk versions or products.

Exploitation context

The source describes a low-privileged user influencing a ticket Subject field and an administrator later exporting the data. There is no KEV listing and no cited evidence of active exploitation. Successful impact appears to require administrative export handling and spreadsheet interpretation.

Researcher notes

Evidence is limited to the CVE description and one public write-up reference. The bundle does not name a patch, CVSS score, CWE, affected CPEs, or exploitation in the wild. Avoid assuming broader SolarWinds exposure without vendor confirmation.

Mitigation direction

  • Check SolarWinds guidance for fixed versions or supported workarounds.
  • Restrict TSV export access to trusted administrators until remediation status is confirmed.
  • Treat exported ticket data as untrusted before opening in spreadsheet tools.
  • Sanitize or neutralize formula-like user input in exported fields where supported.
  • Educate helpdesk administrators about spreadsheet formula injection risk.

Validation and detection

  • Confirm whether SolarWinds WebHelpDesk 12.7.1 is deployed.
  • Identify administrators or workflows using TicketActions group TSV exports.
  • Review ticket export handling for user-controlled Subject values.
  • Check vendor advisories or release notes for remediation status.
  • Verify compensating controls without using offensive payloads or exploit steps.
Prepared
Confidence
medium
Sources
3

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

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Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
n/an/an/aListed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.