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CVE Record

CVE-2019-13397: Unauthenticated Stored XSS in osTicket 1.10.1 allows a remote attacker to gain admin privileges by injectin...

Unauthenticated Stored XSS in osTicket 1.10.1 allows a remote attacker to gain admin privileges by injecting arbitrary web script or HTML via arbitrary file extension while creating a support ticket.

UnknownCVSS not scoredNot KEV-listedUpdated
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Glexia's TakeAutomated analysishigh

Security readout for executives and security teams

Plain-English summary

CVE-2019-13397 is a reported unauthenticated stored XSS issue in osTicket 1.10.1. A remote user creating a support ticket could inject script or HTML through arbitrary file extension handling, potentially leading to administrator account compromise when staff view the stored content.

Executive priority

Treat this as a priority if osTicket 1.10.1 is public-facing. The business risk is account takeover through normal ticket intake, but remediation details require vendor confirmation because the source bundle lacks patch data.

Technical view

The CVE describes stored cross-site scripting reachable before authentication in osTicket 1.10.1 during support ticket creation. The reported vector is arbitrary file extension input. The public metadata does not provide CVSS, CWE, complete affected-product CPEs, or a named fixed version.

Likely exposure

Exposure is most likely where osTicket 1.10.1 is internet-facing and allows unauthenticated ticket submission with file attachments or extension metadata reaching staff/admin views.

Exploitation context

The bundle does not show CISA KEV listing or confirmed active exploitation. The cited public report claims the flaw can lead to admin privilege compromise, but the available CVE metadata is sparse.

Researcher notes

Confidence is limited by sparse CVE metadata: no CVSS, CWE, CPE, or vendor advisory is included. The main technical claims come from the CVE description and one public write-up. Avoid broad version assumptions beyond osTicket 1.10.1.

Mitigation direction

  • Inventory osTicket deployments and identify any running version 1.10.1.
  • Check official osTicket/vendor guidance for fixed versions or recommended remediation.
  • Limit unauthenticated ticket submission exposure until remediation is confirmed.
  • Restrict or review attachment handling where business operations allow.
  • Increase monitoring of staff/admin ticket views during investigation.

Validation and detection

  • Confirm whether public support portals run osTicket 1.10.1.
  • Review configuration for unauthenticated ticket creation and attachment support.
  • Inspect recent tickets for suspicious HTML or script-like attachment metadata.
  • Check staff/admin account activity for unexpected privilege or session behavior.
  • Document whether vendor guidance identifies a fixed release or workaround.
Prepared
Confidence
medium
Sources
3

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.

description · low confidence lookup

File access behavior lookup

The CVE wording references file access or upload behavior, so file telemetry and web shell review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.

Open ATT&CK lookup
cve · low confidence lookup

CVE-2019-13397 mapping review

Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.

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Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
n/an/an/aListed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.