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CVE-2018-8720: ServiceNow ITSM 2016-06-02 has XSS via the First Name or Last Name field of My Profile (aka navpage.do), or...

ServiceNow ITSM 2016-06-02 has XSS via the First Name or Last Name field of My Profile (aka navpage.do), or the Search bar of My Portal (aka search_results.do).

UnknownCVSS not scoredNot KEV-listedUpdated
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Glexia's TakeAutomated analysismoderate

Security readout for executives and security teams

Plain-English summary

This CVE describes cross-site scripting in an old ServiceNow ITSM build. Affected pages may mishandle profile name fields or portal search input, allowing attacker-supplied content to run in a user's browser. The bundle does not provide a CVSS score, fixed version, or evidence of active exploitation.

Executive priority

Prioritize review if ServiceNow is still on legacy 2016-era ITSM builds or exposed broadly. The business risk is browser-based compromise of users interacting with the platform, but urgency is limited by incomplete scoring and no active exploitation evidence in the bundle.

Technical view

CVE-2018-8720 covers XSS in ServiceNow ITSM 2016-06-02 through My Profile first or last name fields on navpage.do and the My Portal search bar on search_results.do. The public reference is Packet Storm. The source bundle lists no CWE, CVSS vector, CPE, or vendor patch details.

Likely exposure

Exposure is most likely in organizations still running the ServiceNow ITSM 2016-06-02 build or closely related legacy deployments. Risk is higher where portal or profile functionality is reachable by many users, especially over the internet or by lower-trust authenticated accounts.

Exploitation context

The bundle shows a public disclosure reference but no CISA KEV listing and no cited evidence of active exploitation. Treat exploit maturity as publicly documented but unconfirmed for real-world attacks based on the provided sources.

Researcher notes

The source data is sparse: no CVSS, CWE, CPE, affected-version range, or fix reference is provided. Analysis should stay scoped to ServiceNow ITSM 2016-06-02, navpage.do profile fields, and search_results.do search input until vendor or additional primary evidence confirms more.

Mitigation direction

  • Check ServiceNow advisories or support for fixed-version guidance covering this 2016 ITSM build.
  • Upgrade or retire affected legacy ServiceNow ITSM instances according to vendor guidance.
  • Restrict access to exposed ServiceNow portals while remediation is being confirmed.
  • Review profile and portal customizations for proper input validation and output encoding.
  • Increase monitoring for suspicious activity around navpage.do and search_results.do.

Validation and detection

  • Inventory ServiceNow ITSM instances and confirm whether any match the 2016-06-02 build.
  • Verify whether navpage.do and search_results.do are reachable by untrusted or broad user groups.
  • Safely confirm profile names and portal search output are encoded in authorized testing.
  • Review web logs for unusual requests involving profile name fields or portal searches.
  • Document vendor guidance, applied updates, and remaining exposed legacy instances.
Prepared
Confidence
medium
Sources
3

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

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Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
n/an/an/aListed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.