LiveActive security incident?Get immediate response
CVE Record

CVE-2018-7567: In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6....

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.

UnknownCVSS not scoredNot KEV-listedUpdated
Discuss exposureBack to CVEs
Glexia's TakeAutomated analysismoderate

Security readout for executives and security teams

Plain-English summary

This issue concerns OTRS admin package installation. An already-authenticated administrator could install a crafted package that runs commands on the server. The vendor disputed the CVE, saying this is expected package behavior with warnings for unverified packages and administrator responsibility to review them.

Executive priority

Handle as a governance and privileged-access risk. Prioritize if affected OTRS systems are internet-facing, business-critical, or managed by many administrators. The risk is lower than unauthenticated RCE but still serious because successful abuse means server command execution.

Technical view

CVE-2018-7567 describes blind remote code execution in OTRS 5.0.0-5.0.24 and 6.0.0-6.0.1 via the Admin Package Manager. The reported vector is loading an OPM package containing a CodeInstall element executed during installation. Exploitation requires administrator authentication and package installation capability.

Likely exposure

Exposure is likely limited to OTRS instances in the listed versions where administrators can install packages, especially third-party or unverified OPM files. The source bundle does not provide CPEs, CVSS, or a vendor patch reference.

Exploitation context

No CISA KEV listing is provided, and the sources do not establish active exploitation. A public exploit reference exists, but the issue requires authenticated administrator access and deliberate package installation.

Researcher notes

The vendor dispute is central: reported behavior may overlap with intended package installation capabilities. Assess trust boundaries around package authorship, verification warnings, and administrator workflows rather than assuming a conventional patchable flaw. Avoid treating public exploit availability as proof of active exploitation.

Mitigation direction

  • Restrict OTRS administrator access to trusted personnel only.
  • Install only packages from trusted or vendor-verified sources.
  • Review OPM package contents before installation.
  • Treat unverified package warnings as security-relevant.
  • Check vendor guidance for supported versions and package-management recommendations.

Validation and detection

  • Identify OTRS versions in use.
  • Confirm whether versions match 5.0.0-5.0.24 or 6.0.0-6.0.1.
  • Review who has Admin Package Manager access.
  • Audit recent package installations for untrusted sources.
  • Check administrative logs for unexpected package changes.
Prepared
Confidence
medium
Sources
3

Public sources used

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.

description · low confidence lookup

Execution behavior lookup

The CVE wording references code or command execution, so execution technique review may help defensive triage. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.

Open ATT&CK lookup
cve · low confidence lookup

CVE-2018-7567 mapping review

Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.

Open ATT&CK lookup
Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
n/an/an/aListed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.