CVE-2018-7248: n/a vulnerability

CVE-2018-7248: An issue was discovered in Zoho ManageEngine ServiceDesk Plus 9.3 Build 9317.

An issue was discovered in Zoho ManageEngine ServiceDesk Plus 9.3 Build 9317. Unauthenticated users are able to validate domain user accounts by sending a request containing the username to an API endpoint. The endpoint will return the user's logon domain if the accounts exists, or 'null' if it does not.

UnknownCVSS not scoredNot KEV-listedUpdatedAug 5, 2024, 06:24 UTC (UTC+00:00)

Security readout for executives and security teams

CVE-2018-7248 lets unauthenticated users check whether domain usernames exist in Zoho ManageEngine ServiceDesk Plus 9.3 Build 9317. By itself, this is account enumeration, not system takeover, but it can improve phishing, password spraying, and helpdesk impersonation attempts. Exposure is most likely for organizations running Zoho ManageEngine ServiceDesk Plus 9.3 Build 9317 where the affected API is reachable by unauthenticated users, especially if integrated with domain accounts. The source bundle does not identify other affected versions. Treat this as a moderate-priority identity exposure issue. It does not indicate direct compromise, but it can make credential attacks more efficient. Prioritize internet-facing ServiceDesk Plus instances and environments with valuable domain accounts. Mitigation focus: Check Zoho ManageEngine guidance for the fixed build or supported workaround.; Upgrade ServiceDesk Plus away from Build 9317 if vendor guidance confirms remediation.; Restrict ServiceDesk Plus access to trusted networks or VPN where practical..

Prepared: Jun 7, 2026, 13:40 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: May 11, 2018, 14:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors

0Timeline events

0ADP providers

3Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

CVE List V5 sourceCVE List V5
https://medium.com/%40esterling_/cve-2018-7248-enumerating-active-directory-users-via-unauthenticated-manageengine-servicedesk-a1eda2942eb0CVE reference · x_refsource_MISC
https://gitlab.com/e-sterling/cve-2018-7248CVE reference · x_refsource_MISC

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

n/an/an/aListed

Weakness

CWE details

No CWE listed

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