Security readout for executives and security teams
Plain-English summary
Affected SuiteCRM versions could let a phished user trigger script execution in the dashboard page feature. The reported impact is cookie theft and session hijacking, which can expose CRM access and customer data under the victim’s account.
Executive priority
Treat as a priority if SuiteCRM contains sensitive customer or sales data. The issue can support session hijacking, but the available evidence does not show active exploitation or a CVSS score.
Technical view
CVE-2018-20816 is an XSS combined with CSRF issue in SuiteCRM 7.x before 7.8.24 and 7.10.x before 7.10.11. The vulnerable area is the add dashboard pages feature. Sources describe phished URL delivery, script execution, cookie stealing, and session hijacking.
Likely exposure
Organizations running SuiteCRM 7.x before 7.8.24 or 7.10.x before 7.10.11 are the stated exposure. The bundle does not identify other affected products or branches.
Exploitation context
The provided sources describe phishing a user with a malicious URL. CISA KEV is false, and the bundle provides no cited evidence of active exploitation in the wild.
Researcher notes
Severity metadata is incomplete: no CVSS, CWE, or detailed patch diff is provided in the bundle. The high rating is based on the described session hijacking impact, with phishing and user interaction as important constraints.
Mitigation direction
- Upgrade SuiteCRM 7.8.x to 7.8.24 or later.
- Upgrade SuiteCRM 7.10.x to 7.10.11 or later.
- Review vendor release notes before applying changes.
- Prioritize session invalidation after upgrade if compromise is suspected.
- Train SuiteCRM users to report suspicious CRM links.
Validation and detection
- Inventory all SuiteCRM instances and record exact versions.
- Confirm no instance runs below 7.8.24 or 7.10.11 in affected branches.
- Review access logs for unusual dashboard-page activity around phishing reports.
- Check for unexplained sessions, account activity, or CRM data access.
- Verify vendor release notes are reflected in change records.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CVE-2018-20816 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- https://github.com/salesagility/SuiteDocs/pull/198/filesCVE reference · x_refsource_MISC
- https://docs.suitecrm.com/admin/releases/7.10.x/#_7_10_11CVE reference · x_refsource_MISC
- https://docs.suitecrm.com/admin/releases/7.8.x/#_7_8_24CVE reference · x_refsource_MISC
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.