Security readout for executives and security teams
Plain-English summary
Cisco Packaged Contact Center Enterprise had missing CSRF protections in its web management interface. An attacker could trick an interface user into opening a crafted link, causing actions to run with that user’s permissions. Business impact depends heavily on who can access the interface and their privileges.
Executive priority
Treat as a targeted management-plane risk. It is not KEV-listed in the provided sources, but contact center administration can be operationally sensitive. Prioritize confirmation and vendor-guided remediation where PCCE is deployed.
Technical view
CVE-2018-0445 is a CWE-352 CSRF issue in Cisco Packaged Contact Center Enterprise’s web-based management interface. The source says an unauthenticated remote attacker can persuade a user to follow a customized link and perform arbitrary actions through the victim’s browser with the victim user’s privileges.
Likely exposure
Exposure is likely limited to organizations running Cisco Packaged Contact Center Enterprise. The provided bundle does not identify affected versions, fixed versions, or CPEs, so inventory validation against Cisco’s advisory is required.
Exploitation context
The bundle does not show CISA KEV listing or active exploitation evidence. Exploitation requires social engineering a user of the management interface into following a customized link, and resulting actions inherit that user’s privileges.
Researcher notes
The record lacks CVSS, affected version detail, and fixed-version detail in the provided bundle. Analysis should stay tied to Cisco’s advisory and the CVE description; do not assume broader Cisco Contact Center products are affected.
Mitigation direction
- Review Cisco’s advisory for affected releases and official fixed software guidance.
- Restrict access to the web management interface to trusted administrative networks.
- Ensure administrative users avoid untrusted links while authenticated to the interface.
- Prioritize remediation for deployments with privileged web-interface users.
Validation and detection
- Confirm whether Cisco Packaged Contact Center Enterprise exists in the environment.
- Identify exposed web-based management interfaces and their access paths.
- Map user roles with access to the management interface.
- Compare installed releases against Cisco advisory guidance.
- Check security monitoring for suspicious administrative actions around user browsing sessions.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CWE-352: User-session and phishing behavior lookup
Client-side and session-facing weaknesses should be reviewed alongside initial-access and user-execution behaviors. Open the exact CWE lookup page first, then review the ATT&CK searches from that MITRE weakness context. This is a Glexia lookup hint, not an official ATT&CK mapping.
Open ATT&CK lookupCVE-2018-0445 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- 20180905 Multiple Vulnerabilities in Cisco Packaged Contact Center EnterpriseCVE reference · vendor-advisory, x_refsource_CISCO
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.
Cross-Site Request Forgery (CSRF)
Cross-Site Request Forgery (CSRF) represents a recurring weakness pattern that can create exploitable paths when design, validation, or implementation controls are missing.