Security readout for executives and security teams
Plain-English summary
CVE-2016-11012 affects the Sola Support Tickets WordPress plugin before version 3.13. The issue is described as incorrect access control around /wp-admin that can result in cross-site scripting. Business urgency depends on whether any public WordPress sites still run this old plugin version.
Executive priority
Prioritize inventory and cleanup over emergency response unless the plugin is present and outdated. No active exploitation evidence is provided, but WordPress plugin XSS can still create reputational and operational risk on exposed sites.
Technical view
The CVE describes an access-control flaw in sola-support-tickets before 3.13 for WordPress, with resultant XSS. The source bundle does not provide CVSS, CWE, exploit prerequisites, vulnerable endpoints, payload details, or affected CPEs, so technical impact and reach are only partially evidenced.
Likely exposure
Exposure is likely limited to WordPress installations that have the Sola Support Tickets plugin installed below version 3.13. The bundle does not identify affected hosting platforms, CPEs, or current plugin availability.
Exploitation context
The provided sources do not show CISA KEV listing or active exploitation evidence. They also do not provide public exploit status. Treat exploitation as unconfirmed from this bundle.
Researcher notes
Key missing evidence includes CVSS, CWE, authentication context, affected route details, exploitability conditions, and vendor remediation text. Analysis should remain bounded to the statement that versions before 3.13 are affected and the result is XSS.
Mitigation direction
- Inventory WordPress sites for the Sola Support Tickets plugin.
- Upgrade the plugin to version 3.13 or later if present.
- Check the WordPress plugin developer page for vendor guidance.
- Disable or remove the plugin if it is unused.
- Review WordPress admin access restrictions and account hygiene.
Validation and detection
- Confirm each WordPress site's installed plugin version.
- Check whether sola-support-tickets is below version 3.13.
- Review web logs for unusual /wp-admin access patterns.
- Inspect WordPress users for unexpected admin or support accounts.
- Verify no untrusted scripts were added to site content.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CVE-2016-11012 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- https://wpvulndb.com/vulnerabilities/8389CVE reference · x_refsource_MISC
- https://wordpress.org/plugins/sola-support-tickets/#developersCVE reference · x_refsource_MISC
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.