Security readout for executives and security teams
Plain-English summary
This CVE affects legacy OTRS ITSM versions and lets an authenticated user inject web script or HTML through an ITSM ConfigItem search. The main business risk is browser-side compromise inside the helpdesk workflow, such as stealing session context or misleading staff. Public sources do not show active exploitation.
Executive priority
Treat this as a targeted legacy-application hygiene issue. It should be scheduled promptly if affected versions remain in use, but the supplied evidence does not support emergency handling based on active exploitation.
Technical view
CVE-2013-4718 is an authenticated cross-site scripting issue in OTRS ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7. The injection vector is the ITSM ConfigItem search. CVSS and CWE details were not provided in the supplied sources.
Likely exposure
Exposure is most likely in organizations still running affected OTRS ITSM 3.0, 3.1, or 3.2 branches, especially where many authenticated users can access ITSM ConfigItem search. Current deployments on later versions are not shown as affected by the supplied bundle.
Exploitation context
The source states remote authenticated users can inject arbitrary web script or HTML. That implies attacker access to the application is required. There is no KEV listing and no cited evidence of active exploitation in the supplied sources.
Researcher notes
The public bundle is sparse: no CVSS vector, CWE mapping, proof-of-concept status, or detailed advisory text beyond the archived OTRS reference. Analysis should stay limited to authenticated XSS through ITSM ConfigItem search and the version ranges named in the CVE description.
Mitigation direction
- Upgrade OTRS ITSM 3.0.x to 3.0.9 or later.
- Upgrade OTRS ITSM 3.1.x to 3.1.10 or later.
- Upgrade OTRS ITSM 3.2.x to 3.2.7 or later.
- Review the archived OTRS advisory for vendor-specific guidance.
- Restrict ConfigItem search access if upgrades are delayed.
Validation and detection
- Inventory deployed OTRS ITSM versions and enabled ITSM modules.
- Confirm whether ITSM ConfigItem search is accessible to authenticated users.
- Check whether deployments are below 3.0.9, 3.1.10, or 3.2.7.
- Review application records for unexpected HTML or script-like content in ConfigItem search usage.
- Confirm remediation against the vendor advisory and CVE record.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
CVE-2013-4718 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/CVE reference · x_refsource_MISC
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.