Security readout for executives and security teams
Plain-English summary
This CVE describes SQL injection flaws in older OTRS Help Desk releases. An authenticated remote user could run arbitrary SQL, which may expose or alter help desk data. The source bundle does not include CVSS scoring or confirmed exploitation evidence.
Executive priority
Treat as high priority if legacy OTRS is present. Help desk systems often contain sensitive customer, employee, and incident data, and authenticated SQL injection can threaten confidentiality and integrity.
Technical view
Affected releases are OTRS Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9. The CVE references multiple vulnerable Perl modules handling preferences, customer company data, ticket indexing, and ticket search. Vectors are described as unspecified.
Likely exposure
Exposure is likely limited to organizations still running the named legacy OTRS Help Desk branches, especially where authenticated customer or agent accounts can reach the application.
Exploitation context
The CVE requires remote authenticated access. The provided sources do not show CISA KEV listing, active exploitation, public exploit details, or unauthenticated reachability.
Researcher notes
Public details are limited: vectors are unspecified and tied to listed Perl modules. Validation should focus on version confirmation, code-diff review against fixed releases, and controlled regression testing without attempting live exploitation.
Mitigation direction
- Upgrade affected OTRS branches to 3.0.22, 3.1.18, 3.2.9, or later supported releases.
- Restrict OTRS account access until upgraded, especially for internet-facing deployments.
- Review vendor advisory guidance before applying compensating controls.
- Retire unsupported legacy OTRS deployments where upgrade paths are unavailable.
Validation and detection
- Inventory OTRS Help Desk versions across production, staging, and archived systems.
- Confirm whether any 3.0.x, 3.1.x, or 3.2.x deployments remain below fixed versions.
- Review user access scope for customer and agent accounts.
- Check database and application logs for unusual authenticated ticket-search or customer-company activity.
Public sources used
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
Database behavior lookup
The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2013-4717 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/CVE reference · x_refsource_MISC
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.