CVE-2013-3551: n/a vulnerability

CVE-2013-3551: Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3...

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

UnknownCVSS not scoredNot KEV-listedUpdatedAug 6, 2024, 16:14 UTC (UTC+00:00)

Security readout for executives and security teams

This issue lets a logged-in OTRS agent read tickets they should not be allowed to see. The business impact is unauthorized exposure of support or ITSM ticket content, which may include customer data, internal incidents, credentials, or sensitive operational notes. Exposure is limited to organizations still running affected OTRS or OTRS ITSM 3.x versions, especially where agent interfaces are reachable and multiple agents have different ticket visibility rules. Treat as a privacy and confidentiality issue for legacy OTRS deployments. Prioritize remediation if OTRS stores sensitive customer, security, HR, or operational tickets. Mitigation focus: Upgrade OTRS 3.0.x to 3.0.20 or later.; Upgrade OTRS 3.1.x to 3.1.16 or later.; Upgrade OTRS 3.2.x to 3.2.7 or later..

Prepared: Jun 6, 2026, 02:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Feb 21, 2020, 15:35 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors

0Timeline events

0ADP providers

2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

CVE List V5 sourceCVE List V5
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551CVE reference · x_refsource_MISC

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

n/an/an/aListed

Weakness

CWE details

No CWE listed

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