Security readout for executives and security teams
CVE-2013-2637 is an XSS issue in older OTRS ITSM and FAQ components. A remote attacker could cause malicious script to run through changes, workorder items, or FAQ articles. Business risk is mainly compromised user sessions, fraudulent actions in the service desk, and loss of trust in support workflows. Exposure is likely limited to organizations still running the affected OTRS ITSM or FAQ versions, especially if the OTRS web interface is reachable by staff, customers, or the internet. The provided affected-product data is incomplete beyond named versions. Treat as a remediation item for any legacy OTRS environment. Prioritize internet-facing or customer-facing OTRS instances, because XSS can undermine trust in support and IT service workflows even when server compromise is not shown. Mitigation focus: Inventory OTRS ITSM and FAQ deployments and record exact component versions.; Upgrade OTRS ITSM to 3.2.4, 3.1.8, 3.0.7, or later branch equivalents.; Upgrade OTRS FAQ to 2.1.4, 2.0.8, or later branch equivalents..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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Execution behavior lookup
The CVE wording references code or command execution, so execution technique review may help defensive triage. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2013-2637 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- https://exchange.xforce.ibmcloud.com/vulnerabilities/83288CVE reference · x_refsource_MISC
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.