CVE-2012-4751: n/a vulnerability

CVE-2012-4751: Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15...

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

UnknownCVSS not scoredNot KEV-listedUpdatedAug 6, 2024, 20:42 UTC (UTC+00:00)

Security readout for executives and security teams

Older OTRS Help Desk releases could render a malicious email body in a way that runs script in a staff user's browser. The business risk is account or session exposure, or unauthorized actions if agents view crafted tickets. This mainly matters where legacy OTRS 2.4, 3.0, or 3.1 systems remain in use. Exposure is likely limited to organizations still running the named legacy OTRS Help Desk branches or downstream packages. Systems not using OTRS, or upgraded beyond 2.4.15, 3.0.17, or 3.1.11, are not indicated as affected by the provided sources. Prioritize remediation if OTRS is still used for customer or help-desk email intake, especially where agents have privileged access. The issue is old, but public details exist, and legacy ticketing systems often remain forgotten in operations. Mitigation focus: Upgrade OTRS Help Desk to 2.4.15, 3.0.17, 3.1.11, or later supported releases.; Review vendor and distribution advisories for backported package fixes.; Retire unsupported OTRS branches exposed to inbound untrusted email..

Prepared: Jun 24, 2026, 19:46 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Oct 22, 2012, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors

0Timeline events

0ADP providers

1Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

n/an/an/aListed

Weakness

CWE details

No CWE listed

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