CVE-2011-1689: Multiple cross-site scripting (XSS) vulnerabilities in Best Practical Solutions RT 2.0.0 through 3.6.10, 3....

Security readout for executives and security teams

CVE-2011-1689 is a set of cross-site scripting flaws in Request Tracker. A remote attacker could inject script or HTML through unspecified vectors, potentially affecting users who view crafted content in the RT web interface. Exposure is most likely in legacy RT deployments, especially internet-accessible helpdesk or ticketing portals running the listed versions or unpatched downstream packages. Prioritize remediation for externally reachable RT systems because ticketing platforms often contain sensitive operational, customer, and security information. Urgency is reduced by missing evidence of active exploitation, but legacy exposure should not remain open. Mitigation focus: Upgrade affected RT 3.8 deployments to the vendor security release 3.8.10 or later.; Upgrade affected RT 3.6 deployments to the vendor security release 3.6.11 or later.; Check Best Practical and distribution advisories for guidance on RT 4.0 release-candidate deployments..

Prepared

Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.