LiveActive security incident?Get immediate response
CVE Record

CVE-2011-1433: The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0...

The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields.

UnknownCVSS not scoredNot KEV-listedUpdated
Glexia's TakeAutomated analysis

Security readout for executives and security teams

OTRS versions before 3.0.6 stored user credentials in clear text inside database-backed session data. If someone could read those session records, they could recover usernames and passwords from _UserLogin and _UserPW fields. The source bundle does not show active exploitation. Exposure is limited to OTRS deployments before 3.0.6 using AgentInterface or CustomerInterface, where an attacker or insider can read database session data. Current or patched deployments are not shown as affected by the provided sources. Treat this as a legacy credential-exposure risk. Prioritize it if old OTRS instances remain in service or if database access is broadly shared. The main business concern is password disclosure leading to account compromise. Mitigation focus: Confirm whether any OTRS deployment is older than 3.0.6.; Upgrade affected OTRS systems according to vendor guidance.; Restrict database and session-table access to authorized administrators only..

Prepared

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

Conservative CVE-to-ATT&CK context

These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.

ATT&CK lookup starting points

Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.

description · low confidence lookup

Database behavior lookup

The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.

Open ATT&CK lookup
cve · low confidence lookup

CVE-2011-1433 mapping review

Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.

Open ATT&CK lookup
Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.

0CVSS vectors
0Timeline events
0ADP providers
2Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus
n/an/an/aListed
Weakness

CWE details

No CWE listed

CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.