CVE-2010-4768: n/a vulnerability

CVE-2010-4768: Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows r...

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 23:11 UTC (UTC+00:00)

Security readout for executives and security teams

This issue affects legacy OTRS before 2.3.5. An authenticated user could bypass intended queue restrictions in certain permission-ordering conditions and view a ticket they should not access. The main business risk is unauthorized exposure of support or operational ticket content, not unauthenticated takeover. Exposure is likely limited to organizations still running OTRS before 2.3.5 with queue permissions relying on hidden permission behavior. The attacker must already be authenticated, so risk depends on user population, account hygiene, and ticket sensitivity. Prioritize this if legacy OTRS handles sensitive tickets or separates customers, teams, or privileged workflows by queue. It is less urgent where no pre-2.3.5 OTRS exists or ticket content is low sensitivity. Mitigation focus: Identify any OTRS deployments and confirm whether versions are before 2.3.5.; Check vendor guidance and the referenced OTRS changelog for the appropriate fixed release.; Upgrade legacy OTRS systems where supported by vendor documentation..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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1Source links

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Source materials

CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

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Weakness

CWE details

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