CVE-2010-4766: n/a vulnerability

CVE-2010-4766: The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove i...

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 23:27 UTC (UTC+00:00)

Security readout for executives and security teams

OTRS versions before 2.4.7 could leak inline image content when an agent forwarded an HTML ticket email. The risk is not broad system compromise; it is accidental exposure of image data to someone reading the forwarded message in a normal email client. Organizations are exposed if they still run OTRS before 2.4.7 and use agent ticket forwarding for HTML emails containing inline images. Prioritize if legacy OTRS is still in use for sensitive support cases. The issue is old and situational, but exposed screenshots or embedded images may contain confidential customer or operational data. Mitigation focus: Upgrade OTRS to version 2.4.7 or later.; Check current vendor guidance for supported OTRS release recommendations.; Review workflows that forward HTML ticket emails with inline images..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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