CVE-2010-4763: n/a vulnerability

CVE-2010-4763: The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does no...

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 20:07 UTC (UTC+00:00)

Security readout for executives and security teams

This issue affects older OTRS versions where customer ticket access controls could be bypassed after an AJAX refresh. An authenticated remote user could choose restricted ticket Status, Service, or Queue values despite intended ACL limits. The source bundle provides no CVSS score or confirmed exploitation evidence. Exposure is most likely in legacy OTRS deployments before 3.0.0-beta1 that rely on ACL-customer-status rules to constrain customer ticket fields. Systems without this feature, without customer authentication, or on later fixed versions are less likely to be affected. Treat this as a targeted legacy application risk. It is not reported as actively exploited, but it can undermine ticket workflow controls where OTRS ACLs enforce operational separation, service entitlement, or queue routing. Mitigation focus: Identify any OTRS deployments older than 3.0.0-beta1.; Review OTRS bug 4399 and CHANGES revision 1.1807 for vendor fix details.; Move affected systems to a vendor-supported release that includes the ACL correction..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

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Weakness

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