CVE-2010-4762: n/a vulnerability

CVE-2010-4762: Cross-site scripting (XSS) vulnerability in the rich-text-editor component in Open Ticket Request System (O...

Cross-site scripting (XSS) vulnerability in the rich-text-editor component in Open Ticket Request System (OTRS) before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script or HTML by using the "source code" feature in the customer interface.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 23:01 UTC (UTC+00:00)

Security readout for executives and security teams

CVE-2010-4762 is an authenticated cross-site scripting issue in older OTRS ticketing software. A logged-in customer user could inject script or HTML through the rich-text editor source-code feature. Business risk depends on whether legacy OTRS versions are still deployed and exposed to customer accounts. Exposure is most likely in legacy OTRS deployments older than 3.0.0-beta2 where authenticated customer users can access the rich-text editor source-code feature. Modern, upgraded, or decommissioned systems are less likely to be affected. Treat this as a legacy exposure check, not an emergency internet-wide crisis. Prioritize remediation if old OTRS customer portals remain reachable, especially where external users can create accounts or submit tickets. Mitigation focus: Inventory OTRS instances and confirm exact versions.; Upgrade affected pre-3.0.0-beta2 deployments to a vendor-supported fixed release.; Review vendor changelog and advisory details for the historical fix..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

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Weakness

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