CVE-2010-4761: n/a vulnerability

CVE-2010-4761: The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not...

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 22:25 UTC (UTC+00:00)

Security readout for executives and security teams

Authenticated OTRS customers could use the ticket-print dialog to see internal ticket fields that should not be customer-visible. The reported fields include responsible user, owner, accounted time, pending-until date, and lock status. This is an information-disclosure issue, not a reported system takeover. Exposure is limited to OTRS deployments older than 3.0.0-beta3 where customers can authenticate and access ticket print dialogs. The source bundle does not identify specific downstream packages, hosted services, or configuration dependencies. Treat as a targeted privacy and customer-trust risk for legacy OTRS environments. Prioritize if customer tickets contain sensitive operational data or if external customers still access an affected portal. Mitigation focus: Identify any OTRS deployment older than 3.0.0-beta3.; Review vendor guidance and changelog before upgrading.; Restrict customer portal access to trusted users until remediated..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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Affected products

Products and packages named in the record

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Weakness

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