CVE-2010-4760: n/a vulnerability

CVE-2010-4760: Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during...

Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 21:03 UTC (UTC+00:00)

Security readout for executives and security teams

OTRS before 3.0.0-beta6 could expose sensitive ticket-related notification content to authenticated users. The issue appears tied to email-notification-ext articles being added to tickets during event-based notification processing. Business impact depends on what ticket data was present and who could read affected tickets. Exposure is most likely where legacy OTRS versions before 3.0.0-beta6 were used with event-based notifications and email-notification-ext behavior. The source bundle does not provide CPEs, deployment prevalence, or exact configuration prerequisites. Treat this as a legacy ticketing-system data exposure risk. Prioritize if OTRS held customer, legal, HR, security, or operational tickets, especially in environments with broad authenticated user access. Mitigation focus: Inventory any OTRS deployments and determine whether they predate 3.0.0-beta6.; Check OTRS vendor guidance and change notes for the fix associated with bug 5975.; Upgrade affected legacy OTRS instances to a vendor-supported fixed release..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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