CVE-2010-4759: n/a vulnerability

CVE-2010-4759: Open Ticket Request System (OTRS) before 3.0.0-beta7 does not properly restrict the ticket ages that are wi...

Open Ticket Request System (OTRS) before 3.0.0-beta7 does not properly restrict the ticket ages that are within the scope of a search, which allows remote authenticated users to cause a denial of service (daemon hang) via a fulltext search.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 16:22 UTC (UTC+00:00)

Security readout for executives and security teams

Older OTRS installations could be made unavailable by a logged-in user running a broad fulltext ticket search. The issue is not described as data theft or unauthenticated compromise, but it can disrupt helpdesk operations if vulnerable versions are still in use. Exposure appears limited to organizations running OTRS versions before 3.0.0-beta7 with authenticated users able to perform fulltext ticket searches. The bundle lists no CPEs or deployment-specific details, so confirm from local inventory. Treat this as a targeted availability risk for legacy helpdesk systems. Prioritize if OTRS is business-critical, internet-accessible, or has many authenticated users; otherwise handle through legacy software remediation. Mitigation focus: Identify any OTRS deployment older than 3.0.0-beta7.; Check OTRS vendor bug and changelog guidance for the corrected release path.; Upgrade away from affected pre-3.0.0-beta7 builds where found..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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0CVSS vectors

0Timeline events

0ADP providers

1Source links

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Source materials

CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

n/an/an/aListed

Weakness

CWE details

No CWE listed

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