Security readout for executives and security teams
CVE-2010-2911 is a SQL injection in Kayako eSupport 3.70.02. A remote attacker could manipulate the newsid parameter in the viewnews action to run arbitrary SQL against the application database. For executives, the concern is potential exposure of support data and account information on any still-running legacy instance. Exposure is likely limited to organizations still running Kayako eSupport 3.70.02 with the affected index.php viewnews functionality reachable over HTTP. The bundle does not identify other Kayako versions or products as affected. Prioritize remediation if the organization still hosts Kayako eSupport 3.70.02, especially internet-facing systems. Legacy support desks often contain customer communications, credentials, and internal troubleshooting details. If no such deployment exists, document non-exposure and monitor for shadow IT. Mitigation focus: Identify and retire any Kayako eSupport 3.70.02 deployments.; Check Kayako vendor guidance for fixed or supported versions.; Restrict internet access to legacy support portals until resolved..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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Database behavior lookup
The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2010-2911 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
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CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- kayakoesupport-index-sql-injection(60455)CVE reference · vdb-entry, x_refsource_XF
Products and packages named in the record
CWE details
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