CVE-2009-5056: n/a vulnerability

CVE-2009-5056: Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission set...

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 18:34 UTC (UTC+00:00)

Security readout for executives and security teams

This issue affects old Open Ticket Request System (OTRS) versions before 2.4.0-beta2. A logged-in user could bypass intended queue restrictions and read a ticket they should not access through the watched-ticket feature. Exposure is limited to organizations still running OTRS versions before 2.4.0-beta2 with authenticated users and queue-based ticket access controls. The provided affected-product metadata is incomplete. Treat as a legacy access-control risk. It is not enough evidence for emergency response, but any internet-accessible or broadly used legacy OTRS deployment should be prioritized for upgrade or retirement. Mitigation focus: Identify any OTRS instances and confirm exact version.; Upgrade away from OTRS versions before 2.4.0-beta2 per vendor guidance.; Review queue permissions for sensitive ticket queues..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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1Source links

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Source materials

CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

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Weakness

CWE details

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