Security readout for executives and security teams
CVE-2009-3567 is a cross-site scripting issue in Kayako SupportSuite and eSupport 3.60.04 and earlier. A remote attacker could inject script or HTML into the staff control panel through unspecified vectors. Business risk centers on staff-session abuse, misleading interface content, and potential exposure of helpdesk data if a staff user is affected. Exposure is likely limited to organizations still running Kayako SupportSuite or eSupport 3.60.04 or earlier, especially where the staff control panel is reachable by untrusted networks or users. Treat this as a legacy helpdesk exposure issue. Prioritize if an affected Kayako staff panel remains reachable or protects sensitive customer support data. Urgency is lower if the product is retired, upgraded, or strongly network-restricted. Mitigation focus: Identify any Kayako SupportSuite or eSupport deployments and confirm versions.; Check Kayako’s security bulletin or vendor support for fixed versions and upgrade guidance.; Restrict staff control panel access to trusted networks or VPN users..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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CVE-2009-3567 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
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CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- supportsuite-esupport-panel-xss(53558)CVE reference · vdb-entry, x_refsource_XF
Products and packages named in the record
CWE details
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