Security readout for executives and security teams
This CVE describes a stored cross-site scripting issue in Kayako SupportSuite 3.50.06. A malicious ticket subject could cause script or HTML to run when viewed, potentially putting helpdesk staff sessions and support data at risk. Exposure is most likely where Kayako SupportSuite 3.50.06 is still deployed, especially internet-facing ticket portals or staff consoles that render user-submitted ticket subjects. Treat as priority for any live legacy helpdesk system, because staff accounts often have sensitive customer and operational access. If the product is not present, no action is required beyond documenting non-exposure. Mitigation focus: Inventory Kayako SupportSuite deployments and identify any version 3.50.06 instances.; Check Kayako or vendor archives for fixed-release guidance before changing production systems.; Upgrade, migrate, or retire affected legacy instances if vendor guidance confirms remediation..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
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CVE-2009-3427 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
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CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
Products and packages named in the record
CWE details
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