CVE-2008-7283: n/a vulnerability

CVE-2008-7283: Open Ticket Request System (OTRS) before 2.2.6, when customer group support is enabled, allows remote authe...

Open Ticket Request System (OTRS) before 2.2.6, when customer group support is enabled, allows remote authenticated users to bypass intended access restrictions and perform web-interface updates to tickets by leveraging queue read permissions.

UnknownCVSS not scoredNot KEV-listedUpdatedSep 16, 2024, 21:03 UTC (UTC+00:00)

Security readout for executives and security teams

This is an old OTRS access-control issue. In vulnerable configurations, a logged-in customer could change tickets they should only be able to read. The business risk is unauthorized ticket modification, which can affect support workflows, records, and trust in helpdesk data. Exposure appears limited to legacy OTRS versions before 2.2.6 where customer group support is enabled and authenticated users have queue read permissions. The provided sources do not identify affected CPEs or modern product branches. Treat this as a targeted legacy cleanup item, not an emergency internet-wide crisis. Prioritize quickly if old OTRS supports sensitive workflows, regulated records, or external customer access. Mitigation focus: Identify any OTRS deployments older than 2.2.6.; Confirm whether customer group support is enabled.; Review queue read permissions for customer accounts..

Prepared: Jun 24, 2026, 13:28 UTC (UTC+00:00)

Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

Potential ATT&CK relevance

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Vulnerability profileCVE Program record

Severity: Unknown
CVSS: Not scored
Known Exploited: No
Published: Mar 18, 2011, 16:00 UTC (UTC+00:00)

Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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0CVSS vectors

0Timeline events

0ADP providers

1Source links

CVSS and timeline data

No CVSS vectors or timeline events were available in the normalized CVE source material.

Source materials

CVE List V5 sourceCVE List V5

Affected products

Products and packages named in the record

VendorProductVersion / packageStatus

n/an/an/aListed

Weakness

CWE details

No CWE listed

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