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CVE Record

CVE-2008-7278: The S/MIME feature in Open Ticket Request System (OTRS) before 2.2.5, and 2.3.x before 2.3.0-beta1, does no...

The S/MIME feature in Open Ticket Request System (OTRS) before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environment variable for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.

UnknownCVSS not scoredNot KEV-listedUpdated
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Glexia's TakeAutomated analysis

Security readout for executives and security teams

OTRS S/MIME could have used weaker cryptographic randomness because OpenSSL's RANDFILE setting was not properly configured. In affected versions, this may have reduced the practical confidentiality of encrypted email handled by the ticketing system. Exposure is limited to organizations running affected OTRS versions with S/MIME enabled for email processing. The provided sources do not identify specific platforms, distributions, or default configuration states. Prioritize if OTRS handled sensitive encrypted email, such as customer support, legal, security, or regulated communications. Otherwise, treat as a legacy hygiene issue during system inventory and upgrade planning. Mitigation focus: Upgrade affected OTRS versions to a fixed release per vendor guidance.; Review OTRS S/MIME and OpenSSL RANDFILE configuration.; Confirm the OpenSSL seed file path is writable by the OTRS runtime user..

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Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Vulnerability profileCVE Program record
Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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