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CVE-2008-7277: Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configure...

Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization of merge operations, which might allow remote authenticated users to bypass intended access restrictions by merging two tickets.

UnknownCVSS not scoredNot KEV-listedUpdated
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Glexia's TakeAutomated analysis

Security readout for executives and security teams

This issue affects old Open Ticket Request System deployments where ticket merge authorization used the wrong permission check. An authenticated user could potentially merge tickets they were not intended to merge, disrupting ticket ownership, audit trails, or workflow separation. Exposure is most likely in legacy OTRS deployments earlier than 2.3.0-beta4 where authenticated users have rw permission but should not have merge rights. Modern or upgraded systems may not be affected, but the provided affected-product metadata is incomplete. Treat as a legacy access-control issue. It is unlikely to be internet-scale urgent without active exploitation evidence, but affected support systems can contain sensitive customer and operational data, so confirm exposure during routine vulnerability remediation. Mitigation focus: Inventory any OTRS deployments and confirm exact versions.; Review the OTRS bug and changelog references for vendor-confirmed fix details.; Upgrade legacy OTRS instances to a vendor-supported fixed release..

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Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.

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Severity
Unknown
CVSS
Not scored
Known Exploited
No
Published
Official CVE source material

CNA and ADP enrichment extracted from CVE v5

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Affected products

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