Security readout for executives and security teams
This is an old SQL injection issue in Kayako SupportSuite staff functionality. An authenticated staff user could manipulate a request field and run unintended database queries, potentially exposing or changing helpdesk data. The bundle does not show active exploitation or a confirmed current fix path. Exposure is most relevant for organizations still running Kayako SupportSuite 3.20.02 or earlier, especially where the staff interface is reachable by many users or from the internet. Modern Kayako products are not shown as affected in the bundle. Prioritize if legacy Kayako SupportSuite is still in use. Helpdesk systems often contain customer communications and operational history, so database compromise can create privacy, fraud, and business continuity risks. If no affected instance exists, close as not applicable. Mitigation focus: Inventory Kayako SupportSuite deployments and identify versions 3.20.02 or earlier.; Check Kayako vendor guidance and release notes for the supported fixed upgrade path.; Restrict access to the staff interface to trusted networks and accounts..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
These mappings and lookup hints may be relevant to the vulnerability behavior, CWE, affected product, or exposure path. Glexia-inferred context is not an official MITRE, ATT&CK, CWE, or CVE Program mapping.
ATT&CK lookup starting points
Use these exact CWE pages and searches to review the Glexia ATT&CK library from this CVE's weakness and description context.
Database behavior lookup
The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2008-3701 mapping review
Open the CVE-to-ATT&CK bridge for reviewed, inferred, or future official mappings tied to this CVE.
Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
These fields come from the CVE record and ADP containers, not from Glexia's Take. They preserve time-varying source decisions such as CISA SSVC, KEV status, CVSS metrics, and provider references.
CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- kayako-customfieldlinkid-sql-injection(44384)CVE reference · vdb-entry, x_refsource_XF
Products and packages named in the record
CWE details
CWE links open Glexia weakness intelligence pages with official CWE context, developer remediation guidance, and related CVE mappings.