Security readout for executives and security teams
CVE-2004-1413 describes SQL injection in Kayako eSupport 2.x. A remote attacker could manipulate several public form or URL parameters to make the application run unintended database queries. For a helpdesk system, that could threaten ticket data, user records, and application integrity. Exposure is most likely in legacy, internet-facing Kayako eSupport 2.x installations, especially public support portals with index.php and Forgot Key functionality enabled. The provided affected-product metadata is incomplete, so inventory should verify product and version directly. Prioritize remediation if Kayako eSupport 2.x remains in use, especially on public support portals. Business urgency is driven by potential database compromise in a customer-facing helpdesk, but the evidence bundle lacks active exploitation and patch details. Mitigation focus: Inventory and prioritize any Kayako eSupport 2.x systems exposed to the internet.; Check Kayako advisories or support archives for fixed versions and migration guidance.; Upgrade, migrate, or retire unsupported eSupport 2.x deployments..
Generated from the cited source records. This long-tail analysis has not been individually reviewed by a named human.
Conservative CVE-to-ATT&CK context
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ATT&CK lookup starting points
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Database behavior lookup
The CVE wording references database injection or access, so collection and exfiltration review may help. This is a Glexia inferred lookup path, not an official MITRE, ATT&CK, or CVE Program mapping.
Open ATT&CK lookupCVE-2004-1413 mapping review
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Open ATT&CK lookup- Severity
- Unknown
- CVSS
- Not scored
- Known Exploited
- No
- Published
CNA and ADP enrichment extracted from CVE v5
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CVSS and timeline data
No CVSS vectors or timeline events were available in the normalized CVE source material.
Source materials
- CVE List V5 sourceCVE List V5
- kayako-sql-injection(18572)CVE reference · vdb-entry, x_refsource_XF
Products and packages named in the record
CWE details
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